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FAQ

Find answers to common questions about our self-catering accommodation and facilities in Paignton.

Booking & payment

What is the total cost, and when is it due?

A £50 deposit per apartment per week is taken when you book. The balance is due 42 days before arrival. Bookings made within 42 days are payable in full at the time of booking.

 

 

Full refund of lodging costs up to 7 days before arrival. No refund if cancelled within 7 days. We strongly recommend UK travel insurance that covers last-minute cancellations.

 

 

Yes, £150 per apartment (card hold or phone payment on arrival). It covers damages, lost keys or extra cleaning. If all is fine, it’s released after departure.

 

 

Most major credit/debit cards and bank transfer. Cheques only by prior written agreement.

 

Share your ETA and car registration and we’ll message parking & entrance photos plus meet and great or self check-in details via your booking thread or email.

 

Property & Amenities

What is the maximum number of guests allowed?

Each apartment has a set maximum. Only registered guests may stay; outside visitors are not permitted without written agreement.

  • Apt 1: Double bed in main living area (+ small double sofabed in living room)

  • Apt 2: King or Twin Singles (+ double sofabed in living room)

  • Apt 3: 1× Double in main bedroom + 1× Single in second bedroom (+ double sofabed in living room)

  • Apt 4: 1× Double in living area (studio)

  • Apt 5: 1× Super King or Twin Singles in main bedroom (+ double sofabed in living room)

  • Apt 6: 1× Double in main bedroom in main bedroom (+ double sofabed in living room)

  • Apt 7: 1× Super King or Twin Singles in main bedroom (+ double sofabed in living room)

  • Apt 8: 1× Double bed iin main living area (studio)

 

Bedding is provided. Towels are not normally included — please bring your own or add them onto your booking during the booking process. 

Yes — free Wi-Fi 6. We have a very fast 900mb/s connection, shared between the apartments. Logging on details are provided within the apartments information sheet.

Yes: toilet rolls, hand soap, cleaning cloths, washing-up liquid, bin liners and a basic cleaning basket. For longer stays, please top up as needed.

Full list of equipment can be seen by clicking the link below.

View the full list of apartment amenities

Every apartment has a fully equipped kitchen: cooker (grill/oven + 4 hobs), microwave, fridge with freezer box, kettle, toaster, pans, utensils, cutlery, crockery, glassware, tea towels; many include iron/board and a drying rack.

View the full list of apartment amenities

Private bathroom with shower cubicle in each apartment (no baths). Apartments 1, 2, 6, 7 & 8 bathrooms have macerator units — flush toilet paper only; use provided sanitary bags for anything else.

Services & Rules

What is the check-in and check-out time?

 We’re a small family-run place, and getting each apartment ready to our usual high standard takes a little time. We aim for check-in from 3 pm, but if you’re arriving early, just let us know — we’ll try to prioritise your apartment. If it’s not quite ready when you arrive, we’ll sort your parking permit first and call you as soon as it’s good to go.

Check-out is normally by 9 am when we’re busy, but if things are quieter, 10–10:30 am is often fine. Just check with us the day before so we can let you know what’s possible.

Our apartments are self-catering, so we just ask that you leave things clean and tidy when you go. If you’re staying for more than a week, let us know — we’re happy to refresh your bed linen or drop off clean sheets if you’d prefer to change them yourself.

If you spill something that could mark the carpet or furniture, please tell us straight away — we have the right cleaning products on hand and can treat it quickly before it sets.

 

No, we don’t charge a standard cleaning fee — we just ask guests to leave the apartment as they found it. If there’s heavy cleaning or damage, we may deduct am amount from the security deposit.

 The building is strictly no smoking / vaping in the apartments and the building — there’s a smoking area with seating at the rear of the building allocated for smoking. As we live in the building, we become aware of smoking very quickly. Any instance of smoking is likely to cause your booking contract with us to be cancelled and you maybe asked to leave.  

We are strictly pet free. We unfortunately cannot accommodate assistance animals due to our no-pet policy. The common internal corridors and building access makes this unavoidable due to us having many guests with animal allergies stay with us regularly for this reason alone.  

 Yes! Each apartment has one free parking space in the front car park (labelled Glencoe).
If you need an extra space, just ask — we’ll help if we can based on how busy we are.

We don’t provide transfers, but Paignton train and bus stations are just a 7-minute walk away. The local taxis have a waiting area outside the station entrance. Else just ask and we can provide a taxi company phone number for you. 

For safety and insurance reasons, only registered guests can stay or use the facilities.
If you’d like visitors to stop by briefly, just let us know.

Additional Guest Info

How do the electricity meters work?

Each apartment has a £1 coin-operated meter for electricity.
They’re pre-topped before you arrive — just keep a few £1 coins handy for top-ups if needed to ensure the electric stays connected.

Instructions on how to operate are included within the apartments information sheet.

Yes — we have two travel cots and two highchairs shared between our apartments.
Please book in advance so we can reserve one for you. If you do not pre-book, then we may not have one available for you on arrival.

We don’t have Laundry facilities in the building, but Paignton Washeteria (Winner Street) is about a 15-minute walk / 4-minute drive, and there’s also a self-service laundry at the Texaco petrol station on Torquay Road (about 5 minutes by car).

We live right here in the building, so one of us is never far away — though we’re not always in.
You can reach us in several ways: ring the front doorbell, use the internal hallway bell, call us, or email us.
If we don’t pick up straight away, don’t worry — we’ll get back to you as soon as we see your message.

📧 info@glencoeapartments.com · ☎ 01803 557727 

Location & Local Area

Where is Glencoe Holiday Apartments located?

Glencoe Holiday Apartments are right on the Paignton seafront at 7 Esplanade Road, Paignton, TQ4 6EB, in the heart of the English Riviera on Devon’s south coast.
Our self-catering apartments overlook the beach and are only a short stroll from Paignton Harbour, Paignton Pier, and the town centre with its shops, cafés, and train station. Guests love our central but peaceful location — perfect for exploring Torbay, Torquay, and Brixham.

You’ll find two convenient shops just a few minutes’ walk away:

  • Premier Harbour Stores on Roundham Road by the harbour (about 5 minutes)

  • The Proper Shop on Torbay Road (also about 5 minutes)
    Both are ideal for picking up milk, tea, bread, snacks, and general essentials while staying at Glencoe Holiday Apartments Paignton.

There are two post boxes close to Glencoe Holiday Apartments: one on the Sands Road roundabout right outside the building, and another opposite the Vue Cinema on Esplanade Road.
The nearest Post Office is along Torbay Road in Paignton Town Centre, around a 12-minute walk from the apartments.

For bigger shops, you’re spoilt for choice nearby:

  • Tesco Metro – at the top of Victoria Street in Paignton Town Centre (10mins walk)

  • Co-op Food – near the Palace Theatre / Winner Street area (15 mins walk)

  • Asda, Sainsbury’s, and Morrisons – all about a 5–10 minute drive from Glencoe Holiday Apartments, clustered around the main Paignton Retail Park area just outside town.
    All are open daily for groceries and household items.

Our seafront location puts many of the best Paignton, as well as Torbay tourist attractions within easy reach, ones that you can easily walk to are as follows:

    • Paignton Beach – under 2 minutes walk (directly opposite Glencoe Holiday Apartments)

    • Pirate Bay Adventure Golf – 2 – 3 minutes walk

    • Vue Cinema Torbay – 3 minutes walk

    • Geoplay Park (on Paignton Green) – 5 minutes walk

    • Paignton Harbour & Fairy Cove – 6 – 7 minutes walk

    • Dartmouth Steam Railway (Paignton Station) – 7 minutes walk

    • Paignton Pier – about 9 minutes walk

    • Goodrington Boating Lake (Bumper Boats) – 15 – 17 minutes walk

    • Goodrington Mini Golf & Sands Beach Area – 17 – 19 minutes walk

    • Splashdown QuayWest Waterpark –  20 minutes walk

    • Oldway Mansion & Gardens – 20 minutes walk

  • Paignton Zoo Environmental Park –  30 minutes walk

Many guests also enjoy day trips to nearby Torbay towns.
From Glencoe Holiday Apartments, you can reach:

  • Brixham by ferry from Paignton Harbour (just a 7-minute walk) or by bus from Paignton Station (around 8 minutes walk from us).

  • Torquay by train, bus, or ferry — all departing from stops and stations within a 7- to 8-minute walk of the apartments.

  • Dartmouth is also easily reached via the Dartmouth Steam Railway and connecting river ferry, both starting from Paignton Station, just 7 minutes away on foot.

Even if the weather turns, there’s still plenty to enjoy near Glencoe Holiday Apartments Paignton — with lots of indoor or mostly covered attractions close by:

  • Vue Cinema Torbay – only 3 minutes walk from Glencoe for the latest films.

  • Paignton Pier – under 10 minutes walk; most amusements, & games are under cover, making it ideal for a short rainy-day stroll.

  • Palace Theatre Paignton – about 15 minutes walk for live shows, comedy, and local performances.

  • Round Robin Steam Railway & River Cruise – starts from Paignton Station (7 minutes walk). The steam train, river cruise, and bus connection are largely covered, offering a brilliant all-weather adventure through Dartmouth and along the River Dart.

  • Torquay Museum – a short drive away (or via bus / ferry both about 10 mins walk away), showcasing local history and Agatha Christie exhibits.

  • Kents Cavern Prehistoric Caves (Torquay) – about 15 minutes by car (or via bus / ferry both about 10mins walk away); a spectacular guided underground tour, dry all year round.

  • Babbacombe Model Village – another great family attraction in nearby Torquay, though most of the miniature displays are outdoors there are some indoor ones, so best visited during lighter showers or when the rain eases.

  • Greenway House (Agatha Christie’s home) – reached via the Steam Railway and River Dart ferry; much of the journey and the house tour are sheltered or indoors.

  • Compton Castle (National Trust) – a short drive inland; explore this historic fortified manor with plenty of indoor rooms and exhibits.

Or simply relax close to home — enjoy a coffee or lunch at one of Paignton’s cosy seafront cafés or lounges, such as harbour lights, Costero Lounge, just a few minutes’ stroll from the apartments.

Our guests love the local food scene — all within walking distance:

  • Harbour Lights – fresh seafood overlooking the harbour

  • TJ’s Restaurant – upscale dining with sea views

  • East in the West Paignton – Our favourite Indian Restaurant in the area

  • Molly’s Café, Spinning Wheel Inn, Hyde Dendy, Le Scala, The Local Thai, and Scoffs & The London Fryer Fish & Chips – all highly rated local favourites.

For convenience shopping, Premier Harbour Stores, The Proper Shop, and Tesco Metro are nearby, along with plenty of souvenir and seaside shops along Torbay Road.

Full Equipment & Facilities Inventory - Glencoe Holiday Apartments

🍳 Kitchen & Cooking Essentials

Each apartment features a fully equipped kitchen designed for convenient self-catering. Facilities include:

  • Fridge with integrated freezer compartment

  • Electric oven with grill, four-ring hob and microwave

  • Kettle, toaster and worktop saver

  • Complete range of cooking pots, pans and utensils

  • Full cutlery set including knives, forks, spoons and serving tools

  • Kitchen accessories such as can opener, bottle opener, potato peeler, scissors, wooden spoon and grater

  • Crockery and tableware including plates, bowls, mugs, pint glasses, wine glasses, tumblers and egg cups

  • Colander, chopping board, tea tray set and oven gloves

  • Cleaning essentials including tea towels, washing-up bowl, cleaning basket with kitchen cleaner, scourer, sponge cloth, washing-up liquid, spare bin liners and liquid hand soap

🛋️ Living & Sleeping Comforts

Apartments are furnished with everything you need for a relaxing and comfortable stay, including:

  • Comfortable sofa bed (small double) and coffee table

  • Upto 55″ Smart TV and DVD player with remote controls

  • Dining table with four chairs, coasters and placemats

  • Hairdryer, desk fan and extension lead

  • Wardrobe with hangers and drawer storage

  • Double bed with full bedding and protective covers

  • Floor-standing and table lamps, wall clock and mirror

🚿 Bathroom Essentials

Bathrooms are supplied with practical essentials to make your stay convenient:

  • Shower squeegee, bath mat and bathroom bin

  • Sanitary disposal bags and toilet brush

  • Hand soap, toilet cleaner and shower cleaner

  • Two toilet rolls provided for your arrival

  • Cleaning cloth and basic cleaning supplies

🧼 Cleaning & Maintenance Facilities

To make longer stays more convenient, each apartment includes:

  • Iron and ironing board

  • Clothes drying rack

  • Dustpan, brush, bucket and rubbish bin

🌿 Outdoor & Additional Extras

For added convenience and comfort during your holiday:

  • Washing line at the rear of the building

  • Outdoor washing area for rinsing sand and beach equipment

  • Designated smoking area at the back of the property

  • Recycling bins and waste disposal facilities

  • On-site assistance — we live on site and are available to help with any issues during your stay

We’re always looking for ways to make your stay even more comfortable. If there’s something you need that isn’t listed here, we can see if we have it available.

As we live on site, we’re usually available to help or provide extras wherever possible.