Read Glencoe Holiday Apartments’ terms and conditions for booking and staying in Paignton.
Bookings Terms and Conditions for Glencoe Holiday Apartments
1. THE CONTRACT
1.1 The Contract for a short-term holiday rental will be between Glencoe Holiday Apartments (“we”, “us”, “our”) and the person making the booking together with all members of the holiday party (“you”, “your”).
1.2 Our properties are located in England, and both parties agree that English law governs this Contract. If any term is found invalid or unenforceable, the remaining terms remain valid and binding.
1.3 The Contract does not take effect until we have received the Deposit (see Section 2) and issued confirmation in writing.
1.4 The party leader must be at least 18 years old and supply the names, ages and contact details of all guests prior to arrival (see Section 13 on data privacy).
2. DEPOSIT AND PAYMENT
2.1 Bookings may be made by telephone, email or directly via our online booking system. A system-generated summary is not confirmation of acceptance.
2.2 A Deposit of £50 per apartment per week (“Deposit”) is required within three (3) days of placing a booking.
2.3 The Contract becomes binding only once we have received cleared funds for the Deposit and confirmed acceptance in writing.
2.4 The balance of the total cost is due forty-two (42) days before arrival (“Holiday Commencement Date”).
2.5 If you paid the Deposit by card, you authorise us to use the same card to collect the balance unless alternative arrangements are made before the due date.
2.6 If we are unable to collect payment by the due date and cannot reach you promptly, we may treat this as a cancellation by you (see 3.3).
2.7 For bookings made within 42 days of arrival, payment in full is required at the time of booking.
2.8 No entry to the accommodation will be permitted until full cleared payment has been received.
2.9 We accept payment by major credit/debit cards or bank transfer. Cheque payments require prior written approval. Failure to pay by an agreed method within 3 days will result in automatic cancellation.
3. CANCELLATION BY YOU
3.1 Cancellations must be received in writing (email preferred) and are effective only once confirmed by us.
3.2 We offer a Flexible 7-Day Cancellation Policy. You may cancel and receive a full refund of lodging costs up to seven (7) days before the Holiday Commencement Date.
3.3 If you cancel less than seven (7) days before the Holiday Commencement Date, no refund is due. No partial refunds are offered if the property is re-let or for unused nights.
3.4 We strongly advise you to take out travel insurance that includes cover for cancellation within 7 days if losing the booking money would be unacceptable to you. Failure to hold suitable insurance is entirely at your own risk.
4. CANCELLATION BY US – FORCE MAJEURE (EVENTS BEYOND OUR CONTROL)
4.1 We will not be liable or deemed in breach of this Contract if performance is delayed or prevented by events beyond our reasonable control (“Force Majeure Events”), including but not limited to: fire, flood, storm, explosion, act of God, epidemic, pandemic, government closure order, strike, power or water failure, structural damage, or any similar circumstance.
4.2 If a Force Majeure Event prevents your stay, we will refund the cost of any unused accommodation nights. This refund is your sole and exclusive remedy; we accept no liability for consequential or indirect losses (e.g. travel, meals, alternative accommodation, inconvenience or loss of enjoyment).
4.3 We will use reasonable efforts to inform you promptly and, where possible, assist with information for insurance claims, but we cannot guarantee alternative accommodation.
5. PERIOD AND OTHER TERMS OF HIRE
5.1 Each apartment is supplied by coin-operated £1 electricity meters. You are responsible for ensuring sufficient credit to prevent power loss (including to fridge/freezer).
5.2 We are not liable for loss, damage or injury arising from power loss or misuse of the meter. Please contact us immediately if you have concerns.
5.3 The holiday period runs from the Holiday Commencement Date until the Holiday Departure Date stated in your booking.
5.4 Check-in is from 3 pm, check-out by 9 am unless otherwise agreed in writing. Late departure may incur an additional day’s rental.
5.5 Accommodation is provided strictly for holiday use only; no tenancy, lease or security of tenure is created.
5.6 You may not sub-let or assign the property, hold events, or use it for business purposes without prior written consent.
5.7 If government health regulations require you to self-isolate in the property, you are responsible for the cost of additional nights and any re-housing of displaced guests.
6. NUMBER OF PERSONS USING THE PROPERTY
6.1 Occupancy must not exceed the number stated on your booking confirmation.
6.2 Visitors who are not registered guests may not use the accommodation or facilities.
6.3 Breach of this condition may result in immediate termination of your stay without refund.
7. OUR LIABILITY
7.1 We have a legal duty under the Occupiers’ Liability Acts 1957 & 1984 to keep the premises reasonably safe.
7.2 Except where the law forbids limitation (e.g. death or personal injury caused by our negligence), we, our staff and contractors shall not be liable for loss or damage to persons or property however arising.
7.3 You agree to take all reasonable steps for your own safety and that of your party.
7.4 We maintain appropriate public liability insurance and safety certifications (see Section 9).
8. CARE OF THE PROPERTY
8.1 You are responsible for the property during your stay and must keep it clean, tidy and in good order.
8.2 No dangerous, offensive, illegal or nuisance activities are permitted.
8.3 Smoking is prohibited inside any part of the building. If evidence of indoor smoking is found, a cleaning charge will be deducted from your deposit and your stay may be terminated without refund.
8.4 Ensure doors and windows are securely locked when the apartment is unoccupied.
8.5 Towels supplied by us must not be removed from the apartment or used for sand removal; please use the outdoor rinse hose provided at the rear.
9. SAFETY COMPLIANCE
9.1 We hold valid EICR (Electrical Installation Condition Reports) for all apartments.
9.2 Portable electrical equipment is PAT-tested at intervals consistent with risk assessment.
9.3 Fire alarms, hydrants and emergency lighting are professionally tested annually, with a partial test every six months.
9.4 A written fire-risk assessment is maintained and reviewed regularly.
9.5 Guests must not tamper with safety or firefighting equipment. Costs arising from misuse will be charged to the guest.
10. DAMAGES, BREAKAGES & SECURITY DEPOSIT
10.1 You are legally responsible for any loss, breakage, or damage caused during your stay.
10.2 A security deposit pre-authorisation of £150 is taken on arrival against your payment card. Funds are not captured unless needed.
10.3 We normally release or cancel the pre-authorisation within three (3) days after checkout once inspection is complete, subject to the card provider’s timescales (which may take up to 14 days).
10.4 We may deduct from the deposit the cost of replacement, repair, specialist labour, or extra cleaning plus a £25 administration fee per incident.
10.5 Lost keys incur a fixed charge of £50 per set, covering cutting, rings and tags.
10.6 Any unreported or excessive damage may also be charged to your payment method.
10.7 You should hold appropriate insurance for accidental damage.
11. WIFI & INTERNET
11.1 Free Wi-Fi is provided for reasonable and lawful personal use only.
11.2 We are not liable for speed, outages or interruptions beyond our control.
12. RIGHT OF ENTRY
12.1 We reserve the right to enter the property at any time if necessary for maintenance, safety, or legal compliance.
12.2 We will attempt to provide advance notice and only enter without notice if unable to contact you by phone or email and the issue is urgent.
12.3 Entry may also occur for emergency access, welfare checks, or to prevent property damage.
13. DATA PRIVACY
13.1 We comply with the UK General Data Protection Regulation (UK GDPR).
13.2 Guest information is used solely for booking, communication and safety purposes and is stored securely.
13.3 See our full Privacy Policy: https://glencoeapartments.com/privacy/
14. PETS AND ASSISTANCE DOGS
14.1 Glencoe is a strictly pet-free building. Pets and other non-assistance animals are not permitted in any apartment or shared area.
14.2 Assistance dogs are not pets and must be considered separately under the Equality Act 2010.
14.3 The owners live on site, manage the property and normally undertake apartment changeovers, inspections, maintenance and guest assistance themselves. One of the owners has a medically significant respiratory and throat reaction to contact with animals. Because the apartments share entrances, corridors and access routes, contact or exposure cannot always be avoided. Exposure may also arise after departure when an apartment must be entered, cleaned and prepared for the next guests.
14.4 If you intend to travel with an assistance dog, please tell us when booking, or as soon as possible, so that we can consider the individual circumstances and discuss any reasonable practical arrangements.
14.5 We will assess whether arrangements such as apartment choice, arrival and departure arrangements, minimising contact in shared areas and, where reasonably practicable, alternative changeover arrangements could sufficiently reduce the identified risk.
14.6 Apartment 8 may present a lower risk because it is situated on the ground floor beside the rear entrance. However, it cannot eliminate exposure: guests using the rear entrance pass Apartment 8, the owners still require access around the building, and the apartment must be inspected, cleaned and prepared after departure. Apartment 8 is subject to availability and must also be suitable for the guest’s requirements.
14.7 If, following an individual assessment, a serious health risk cannot reasonably be reduced to a manageable level, we may be unable to accommodate that particular booking. Any decision will be based on the specific circumstances and practical adjustments available, rather than an automatic or blanket refusal of assistance dogs. Where possible, we will explain the reasons and discuss suitable alternatives.
14.8 There is no additional charge for an assistance dog.
14.9 Bringing a pet or other non-assistance animal in breach of clause 14.1 may result in immediate termination of the stay without refund. Reasonable additional cleaning or damage costs caused by an unauthorised pet or non-assistance animal may be charged. This clause does not apply to an assistance dog considered under clauses 14.2 to 14.8.
15. COMPLAINTS
15.1 Every effort is made to ensure your stay is enjoyable. If you experience a problem, you must notify us immediately so we can investigate and resolve it.
15.2 Failure to give us the opportunity to rectify an issue during your stay may affect any subsequent claim or request for goodwill.
16. CARE OF YOUR PROPERTY
16.1 Vehicles, personal belongings and valuables are left entirely at your own risk.
16.2 If you leave property behind, we will use reasonable endeavours to return it at your expense. Unclaimed items may be disposed of after six (6) months.
17. LEGAL COMPLIANCE AND JURISDICTION
17.1 We confirm that Glencoe Holiday Apartments operates in compliance with all current UK health, safety, planning and fire regulations for self-catering accommodation.
17.2 If future statutory or licensing requirements change, we may cancel or amend bookings where necessary, providing as much notice as reasonably possible.
17.3 This Contract is governed by the laws of England and Wales, and any dispute shall be heard exclusively in the courts of Devon (England).
17.4 Each guest agrees to indemnify us against claims, losses or costs arising from their own negligent acts, omissions or breaches of these Terms.
18. CANCELLATION POLICY
18.1 Cancellations must be made in writing (email preferred) and are effective only once confirmed in writing by us.
18.2 We offer a Flexible 7-Day Cancellation Policy for all direct bookings. You may cancel and receive a full refund of lodging costs up to seven (7) days before your Holiday Commencement Date.
For example, if your holiday begins on a Saturday, you may cancel as late as the preceding Saturday.
18.3 If you cancel less than seven (7) days before the Holiday Commencement Date, no refund will be made.
We do not issue partial refunds for late cancellations, shortened stays, or for any period re-let to another guest.
18.4 Refunds (where due) will be processed using the same payment method originally used to make the booking and may take up to ten (10) working days to appear, depending on your payment provider.
18.5 For bookings made via third-party platforms (e.g. Booking.com, Airbnb, Expedia), the cancellation terms and refund process set by that platform will apply in place of this policy.
18.6 We strongly advise that you take out appropriate travel or holiday insurance covering illness, transport disruption, and last-minute cancellations (including within 7 days of arrival) if losing your booking payment would not be acceptable to you.
18.7 Failure to hold such insurance or to cancel within the timescales above is entirely at your own risk.
19. CANCELLATION BY US – FORCE MAJEURE (EVENTS BEYOND OUR CONTROL)
19.1 We will not be liable or deemed in breach of this Contract if performance is delayed or prevented by any Force Majeure Event, meaning any circumstance beyond our reasonable control that prevents us from making the property available for your stay.
Examples include (without limitation): fire, flood, storm, explosion, act of God, epidemic, pandemic, government restriction or closure order, industrial dispute, power or water failure, structural damage, road closure, war, terrorism, or similar events.
19.2 If a Force Majeure Event occurs before or during your stay and prevents the use of your booked accommodation, we will refund you the unused lodging nights only.
19.3 This refund shall be your sole and exclusive remedy.
We shall not be liable for consequential or indirect losses including, but not limited to, travel expenses, alternative accommodation costs, meals, loss of enjoyment, or inconvenience.
19.4 We will use reasonable efforts to inform you as soon as practicable and, where possible, assist by providing documentation to support any travel-insurance claim.
We cannot, however, guarantee the availability of alternative accommodation or additional compensation.
19.5 If government regulation or licensing changes require us to close or restrict operations, bookings affected by such lawful orders may be cancelled or modified with appropriate notice.
Glencoe Holiday Apartments
7 Esplanade Road, Paignton, Devon TQ4 6EB · Tel 01803 557727
Effective September 2026
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